FAQs

Frequently Asked Questions

How long does delivery take?
Deliveries take 24–48 hours from the time your order is received and payment is made.

Is delivery free?
Most items ship free. A small number of oversized or heavy items carry a delivery charge — this is shown clearly at checkout before you pay.

Can I collect my order myself?
Yes. Choose self-collection when ordering and we'll arrange pickup from our Loyang Way warehouse the next day after 2pm. Collection hours are Mon–Sat, 0900 – 2100 Hrs. Note: we're a warehouse, not a retail store, so we can't accept walk-ins.

Can I return an item?
Yes — you may request a refund within 7 days of receiving your order for items that are unused, in original packaging with tags. Contact admin@sportshubdirect.com with your order number. Perishable and personalised items are non-returnable. See our full Refund Policy.

What if my item arrives damaged or defective?
Notify us within 7 days and we'll arrange a replacement or refund at no cost to you.

Do you offer assembly for gym equipment?
Yes we do! For gym equipment requiring assembly + delivery — cost varies depending on the product, contact us for a quote.

Is there a warranty on gym equipment?
Yes — our gym equipment is backed by an equipment defect warranty, and we carry spare parts to support replacements needed from daily wear and tear.

How do I get a discount?
Sign up to our mailing list for 15% off all products with no minimum spend.