Refunds

At Sports Hub Direct, we want you to be completely satisfied with your purchase. If you are not satisfied, you may request a refund within 7 days of receiving your order.

1. Eligibility for Returns:

• You may return items that are unused, in their original packaging with the original tags and in the same condition as you received them.
• Certain items are non-returnable, including:
  • Perishable goods
  • Personalized or custom items

2. Request Process:

• To initiate a return, please contact our customer support team at admin@sportshubdirect.com  within 7 days of delivery.
• Provide your order number and a brief explanation for the return.

3. Shipping Returns:

• Customers are responsible for the return shipping costs, unless the item is defective or incorrect.
• Please ship the items to the address that we provide when you email us.
  
• Ensure you include a copy of your order confirmation or packing slip in the return package.

4. Refund Process:

• Once we receive and inspect your returned items, we will process your refund to the original payment method.
• Please allow 7-14 business days for the refund to reflect in your account.

5. Damaged or Defective Items:

• If you receive a damaged or defective item, please notify us within 7 days, and we will arrange for a replacement or refund at no cost to you.

6. Exchanges:

• We currently do not offer exchanges; however, you can return an item and place a new order.

7. Contact Us:

• For any questions or concerns regarding your return, please reach out to our customer service team at on Whatsapp @ +65 8828 3283

Thank you for choosing Sports Hub Direct ! Your satisfaction is important to us.